October 31st 2019
After a decade building a leading distribution network, the John Lewis Partnership today announces it is trialling new commercial opportunities and the acquisition of new customers by providing access to its Click & Collect distribution network to third party retailers.
This starts with a trial in collaboration with Boden, with the potential to expand to more brands. From today, Boden customers will be able to use the John Lewis & Partners Click & Collect service to pick up their parcels from 30 Waitrose & Partners stores. Boden orders placed by 7pm will be available for Click & Collect by the end of the next working day.
Click & Collect, which launched in 2008, is a significant success story for the Partnership, offering customers a seamless online and physical retail service through Waitrose and John Lewis. In the last five years alone, Click & Collect orders have increased more than 50% as customers enjoy the ease and convenience it provides. Currently 57% of all online orders are delivered through this service with 25% of packages collected at John Lewis shops and 75% at Waitrose shops.
By opening up Click & Collect to those customers who shop with other retailers, the Partnership is introducing new customers to the Partnership’s range of unique products and personalised customer service.
Bérangère Michel, Partner and Operations Director, John Lewis & Partners, said: “We were one of the first to launch a Click & Collect service at scale in the UK and we’re pleased that the service will now be used by other businesses. This is a great example of how we are combining the capabilities of John Lewis and Waitrose to deliver what retail needs, at a time when the sector is changing at an extraordinary pace.”
Gav Thompson, Chief Customer Officer at Boden, said: “We are so excited to be able to offer our customers Click & Collect at select Waitrose shops in time for Christmas. This is a new way of shopping Boden and the perfect collaboration, designed around convenience and ease.”
This is a continuation of the innovation in fulfillment made by the John Lewis Partnership in the last two years. John Lewis has introduced Click & Collect services to Booths and Co-op shops, offering customers the chance to collect John Lewis products in new locations. John Lewis also recently launched a service which allows customers to return John Lewis items at the same time that their Waitrose food order is delivered.
The following Waitrose locations will be listed as Click & Collect locations on the Boden website:
Beaconsfield in Buckinghamshire
Salisbury and Chippenham in Wiltshire
Clapham Junction, Balham, Richmond, Chiswick, West Ealing, Vauxhall, Battersea Nine Elms, South Woodford and Bressenden Place in Greater London
Comely Bank in Edinburgh
Stirling in Stirling
Dibden in Hampshire
Truro in Cornwall
Holsworthy and Exeter in Devon
Clifton in Bristol
Ely and Cambridge in Cambridgeshire
Otley in West Yorkshire
Headington and Witney in Oxfordshire
Cheadle Hulme in Cheshire
Mountsorrel in Leicestershire
Brighton in East Sussex
Harpenden and Berkhamsted in Hertfordshire
Newton Mearns in Strathclyde
Notes to Editors
About the John Lewis Partnership
The John Lewis Partnership owns and operates two of Britain's best-loved retail brands - John Lewis & Partners and Waitrose & Partners. Started as a radical idea nearly a century ago, the Partnership is now the largest employee-owned business in the UK, with 81,500 employees who are all Partners in the business and share in its profits. The Partnership operates on strong democratic principles, which means that every Partner has a say in how the organisation is run. The business has annual gross sales of over £11.7bn, 394 shops and a leading online business. Its commercial strategy is focused on differentiation rather than scale, through investment in innovation and Partner-led service.
About Boden
Boden is a British clothing brand for those who embrace life with a sense of fun. We exist to bring joy to our customers through our designs, ideas and brand behaviours. The British online retailer was launched in 1991 by Founder and Creative Director Johnnie Boden, with just eight menswear products. The brand quickly expanded into womenswear and childrenswear and currently has over 1.5 million customers worldwide. In 2017, Boden opened its first central London flagship shop on the King’s Road, with a second shop opening shortly after in London’s Westfield White City Shopping Centre in May 2018. Boden’s stylish range of clothing and accessories are available to buy via catalogue in the UK, USA, Germany, France, Australia and Austria, through a presence in John Lewis, Nordstrom in the US and Zalando in DE and online - trading in over 60 countries with more than 1000 employees across all markets.
© John Lewis plc 2001 - 2018